Published date: 8 July 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 March 2022, 5pm

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

SW1H 9AJ

Value of contract

£250,000

Procurement reference

tender_296714/1086113

Published date

8 July 2022

Closing date

30 March 2022

Closing time

5pm

Contract start date

4 July 2022

Contract end date

3 July 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The HMCTS user base is a varied one, and there is a need to support a potentially significant number of users who cannot or will not go online by themselves. The Programme has offered various forms of support, including telephone assistance and face to face assistance, to help these users interact with services in the preferred digital channels. The term for this type of support is Digital Support (DS), and this principle underpins the HMCTS vision of a justice system that is accessible to all.
An important aspect of this new service is to undertake a process evaluation which will seek to understand how well the National Digital Support Service and its processes are working for both the users in receipt of support and the organisation providing the support. This will inform decisions for the continuation, and improvement, of the National Digital Support Services.

More information

Links

Award information

Awarded date

4 July 2022

Contract start date

4 July 2022

Contract end date

3 July 2024

Total value of contract

£250,000

This contract was awarded to 1 supplier.

IFF Research

Address

5th Floor, St Magnus House 3 Lower Thames Street London EC3R 6HD

Reference

Companies House number: 00849983

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

102 Petty France
London
SW1H 9AJ
England

Email

hmctscommissioningandcommercial@justice.gov.uk