Published date: 16 July 2020

Closed early engagement

Closing date: 5 August 2020

Contract summary


  • Software package and information systems - 48000000

Location of contract


Procurement reference


Published date

16 July 2020

Closing date

5 August 2020

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The City of London Corporation (the 'City'), in their capacity as Police Authority (for the City), is carrying out pre-market engagement for a Next Generation National Fraud and Cyber-Crime Reporting and Analysis Service which comprises two elements for the purposes of this engagement exercise; the National Fraud Intelligence Bureau, and Action Fraud (i.e. Contact Centre and Victim Care).

The City will consider the feedback received to help inform its options and further decision making around both elements. For the avoidance of doubt, this phase of the project is not part of a formal procurement process and the City is not committing, at this stage, to carrying out such a process.

The City of London Police is the designated National Lead Force for fraud, responsible for Action Fraud and the National Fraud Intelligence Bureau, and provides a central resource for counter-fraud policing activity, with an overall objective to provide consistency and co-ordination to fraud investigations.

Individuals, police, businesses, and charities report fraud into the National Fraud Intelligence Bureau (NFIB) via various channels using the National Fraud Reporting Centre - Action Fraud.

The National Fraud Intelligence Bureau (NFIB) is the central place for analysing and assessing these reports; the NFIB delivers a critical role, connecting the front-end demand generated via Action Fraud into actionable products (crime packages and intelligence products) which are disseminated to Law Enforcement Agencies. This service ingests data from large number of sources, to enrich the data sets to enable complex entity analysis to link information to crime reports and structure into crime packages.

Action Fraud and NFIB play a vital role in the fight against fraud and cyber-crime with deep expertise and experience placing them in a unique position to provide a truly world leading fraud prevention service. However, their current operations are being hampered by an operating system that fails to meet the high standards expected by victims of fraud.
The functions, services and platforms for Action Fraud and NFIB are delivered through an Agreement with a third-party contractor.

As part of this pre-market engagement, the City is primarily seeking to explore:

- Technical options to build an integrated Victim Centric Fraud Platform, satisfying and integrating the high-level requirements for Action Fraud and Know Fraud
- Required data architecture to design, build and support the solution
- How this is likely to achieve the stated functional and operational outcomes
- How a future solution could deliver value and meet future requirements within a compressed timescale

For further information and guidance on how to participate in this pre-market engagement, please see the Additional Text / Information section of this notice.

More information


Additional text

Additionally, the City would like to find out about the solutions that the market currently or potentially offer, along with the types of innovation or areas of best practice that are being developed and could meet the City's current requirements and/or make improvements to current ways of working, business processes and systems integration during this pre-market engagement.

Currently, the estimated whole life costs for a next-generation service comprising all elements is circa 40,000,000 GBP to 60,000,000 GBP, based on up to five years (including build and run).

Please note that this pre-market engagement is being undertaken using the electronic tendering system 'Capital eSourcing' (

Participants should register as a supplier on the portal using the aforementioned URL/link (if not already), then search for the opportunity titled using the Reference number stated below.

If your organisation would like to participate in this pre-market engagement exercise, it can do so by downloading, completing and returning the Non-Disclosure Agreement which can be found on the City's e-procurement portal at: and use the Reference number: prj_COL_17256. Upon completion and return of the Non-Disclosure Agreement, the City can release the Soft Market Test (SMT) Documentation and corresponding Questionnaire(s) to the respective participant.

Please note that there are two SMT Questionnaires; one for the National Fraud Intelligence Bureau, and the other is for the Contact Centre and Victim Care element. Organisations can submit a response for either one or both SMT Questionnaires.

Organisations must submit their completed SMT Questionnaire(s) via the capital eSourcing portal, together with any supporting documents via the system by the return deadline of 11.00am on 05 August 2020 in order to participate and registration is free. SMT Questionnaire(s) cannot be uploaded after the return deadline.

The City will not be held accountable for any errors made by an organisation in submitting their applicable SMT Questionnaire(s).

Participation or non-participation in the pre-market engagement shall not prevent any supplier participating in a potential future procurement, nor is it intended that any information supplied as part of the pre-market engagement shall place any supplier at an advantage in a potential procurement process. Participation in this pre-market engagement will be at each organisation's own cost. No expense in responding to this pre-market engagement will be reimbursed by the City.

About the buyer

Contact name

Matthew Jones, Senior Category Manager, City Procurement


The Mayor and Commonalty and Citizens of the City of London (in their capacity as Police Authority for the City of London), City of London Corporation, Guildhall, PO Box 270


Closing date: 5 August 2020