Published date: 17 February 2022
Last edited date: 18 February 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Call centre - 79512000
Location of contract
United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World
Value of contract
£211,876,932.50
Procurement reference
CCCS20A15
Published date
17 February 2022
Closing date
18 October 2021
Closing time
4pm
Contract start date
18 January 2022
Contract end date
18 January 2024
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
New Provision of Contract Centre Services for Single Service Centre. Utilising new framework. HGS Contract. 1 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre
More information
Attachments
-
- GWG T32-Call Off Award Letter v3.1 Redacted.pdf
- Award notice
- CCCS20A15 Call Off Award Letter v3.1 Redacted
-
- (Part 2) UKHSA-HGS Contact Centre Contract Dated 18 January 2022 [DLA Redacted 17.02.2022].pdf
- Award notice
- CCCS20A15 (Part 2) UKHSA-HGS Contact Centre Contract Dated 18 January 2022 [DLA Redacted 17.02.2022]
-
- (Part 1) UKHSA-HGS Contact Centre Contract Dated 18 January 2022 [DLA Redacted 17.02.2022].pdf
- Award notice
- CCCS20A15 (Part 1) UKHSA-HGS Contact Centre Contract Dated 18 January 2022 [DLA Redacted 17.02.2022]
Award information
Awarded date
18 January 2022
Contract start date
18 January 2022
Contract end date
18 January 2024
Total value of contract
£211,876,932.50
This contract was awarded to 1 supplier.
HINDUJA GLOBAL SOLUTIONS UK LIMITED
Address
11th Floor West
Vantage London
Great West Road TW8 9AG London EnglandReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Crown Commercial Service on behalf of UK Health Security Agency : UK Health Security Agency
Address
Floor 9, The Capital Building, Old Hall Street
Liverpool
L3 9PP
England
Telephone
3450103503
supplier@crowncommercial.gov.uk
Website
https://www.gov.uk/government/organisations/crown-commercial-service
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Closing: 18 October 2021, 4pm