Published date: 3 February 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 January 2019

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

South East

Value of contract

£205,000

Procurement reference

BIP374028086

Published date

3 February 2019

Closing date

18 January 2019

Contract start date

1 February 2019

Contract end date

31 January 2024

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve.

More information

Links

Award information

Awarded date

18 January 2019

Contract start date

1 February 2019

Contract end date

31 January 2024

Total value of contract

£205,000

This contract was awarded to 1 supplier.

TOPdesk UK Ltd

Address

5 Elstree Gate
Elstree Way
Borehamwood
WD6 1JD

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

The University of Kent, The Registry
Canterbury
CT2 7NZ
UK

Telephone

+441227764000

Email

e.wheable@kent.ac.uk