Published date: 26 May 2021
Closed early engagement
Contract summary
Industry
Call centre - 79512000
Location of contract
North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West
Procurement reference
GUINPART001-DN546595-56347553
Published date
26 May 2021
Closing date
18 June 2021
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people. We want a provider that has experience of monitoring telehealth alarm calls, across similar volumes and with experience of providing the appropriate response to reassure the customer and escalate as required to the appropriate emergency service.
Guinness have 6,700 customers across 181 housing for older people schemes that have a telehealth alarm system. We have a range of different analogue systems and due to the impending transition from analogue infrastructure to digital, we have recently tendered for a digital system to replace the old analogue systems. The chosen product was the Appello Smart Living Solution and the upgrade program has started and is anticipated to be completed by March 2022. At the time of publishing we currently have 9,081 connections on an analogue system and 2,067 connections on a digital system.
More information
Additional text
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Further details of our requirements and this market engagement exercise can be found on the Procontract Housing Procurement Portal https://proconract.due-north.com/register
Responses to the market engagement should also be submitted through this portal
About the buyer
Contact name
Procurement
Address
Bower House
1 Stable Street
Oldham
OL9 7LH
England
Telephone
+44 3031231890
Website
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Closing date: 18 June 2021
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