Published date: 27 November 2017

Last edited date: 27 November 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 December 2017

Contract summary

Industry

  • Research and development consultancy services - 73200000

Location of contract

Any region

Value of contract

£15,000

Procurement reference

SR100092657

Published date

27 November 2017

Closing date

11 December 2017

Contract start date

8 January 2018

Contract end date

16 April 2018

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HMRC has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality, timely research. This research is largely delivered through external contractors who deliver larger-scale, independent research.

HMRC has already launched its Customer Lab in Shipley, near Leeds. A second Lab is likely to open in London in the Spring of 2018. The Labs are considered to be in line with industry best practice - both include space for the delivery of a range of different qualitative research methods, both also include viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis.

Some staff have experience in fieldwork delivery gathered largely from prior experience working in research agencies, but for most this is fairly outdated. We are therefore in need of some specialist support from a highly experienced qualitative researcher to build our capability in primary fieldwork delivery.

The key deliverables required include:
• A scoping note outlining the team's current levels of capability and proposing a clear approach to delivering bespoke training and coaching to help plug gaps in skills and experience.
• The delivery of draft training materials for review by our Head of Customer Research and our Customer Lab lead, to ensure any proposals are aligned with Government protocols around the delivery of research, HMRC-specific processes / parameters and HMRC's customer base.
• The delivery of group training for the team - likely through several day-long training sessions.
• The delivery of a range of coaching sessions with individual team members.

The overall value of the framework is £15k, and the intention is to run the Framework for 15 weeks with an option to extend further

More information

Attachments

Additional text

Ariba Registration Instructions

HMRC use an HMRC version of SAP Ariba Sourcing. If you have already registered please email e.procurement@hmrc.gsi.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registrations Instructions in part 5. Online questionnaires must be fully completed no later than 12:00 on 11.12.2017. Expressions of interest not containing the requested information may be rejected. All communications shall be in English

About the buyer

Contact name

Rohan Pai

Address

5th Floor West, Ralli Quays
3 Stanley Street
Salford
M60 9LA
England

Email

rohan.pai@hmrc.gsi.gov.uk