Published date: 28 February 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 December 2024, 11am

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Any region

Value of contract

£995,135

Procurement reference

tender_468564/1457431

Published date

28 February 2025

Closing date

9 December 2024

Closing time

11am

Contract start date

3 February 2025

Contract end date

2 February 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.

Award information

Awarded date

24 February 2025

Contract start date

3 February 2025

Contract end date

2 February 2028

Total value of contract

£995,135

This contract was awarded to 1 supplier.

MAINTEL EUROPE LIMITED

Address

160 Blackfriars Road, LONDON, SE1 8EZ, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Spring Place
Southampton
SO15 1EG
England

Email

contracts@mcga.gov.uk