Published date: 10 July 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 July 2017

Contract summary

Industry

  • Evaluation consultancy services - 79419000

  • Recreational, cultural and sporting services - 92000000

Location of contract

Any region

Value of contract

£1 to £40,000

Procurement reference

tender_148061/595689

Published date

10 July 2017

Closing date

28 July 2017

Contract start date

11 August 2017

Contract end date

10 August 2021

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat.

More information

Links

Additional text

Documents are available via the Bravo Solutions e-tendering platform. URL given below.

All bids must be submitted through this portal. All queries regarding this event should also be submitted via the portals message board.

If you have difficulties accessing the portal then you should contact the Bravo helpline. The number is on the portals welcome page.

The maximum contract value including VAT must not exceed £40,000 in the first contract year and £55,000 over the full contract duration of 4 years.

About the buyer

Contact name

David Battersby, ARTS COUNCIL ENGLAND

Address

82 Granville Street
Birmingham
B1 2LH
England

Email

procurement.services@artscouncil.org.uk

Website

http://www.artscouncil.org.uk/