Published date: 15 August 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 August 2019

Contract summary

Industry

  • Data analysis services - 72316000

Location of contract

Any region

Value of contract

£30,000

Procurement reference

SR264887167

Published date

15 August 2019

Closing date

8 August 2019

Contract start date

12 August 2019

Contract end date

4 November 2019

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Linguistic analysis requirement to review language and discourse used in staff survey submissions. This analysis will feed into the development of new staff behavious standards and expections across the business.

In 2018 an independent review of how HMRC culture reflects its values (we are professional, we act with integrity, we show respect and we are innovative) was carried out.
In February 2019, the findings of the 2018 review were published. A key recommendation of the report was to develop a clear set of behaviour standards and expectations.
HMRC are approaching the development of these standards and expectations as a co-creation exercise with its staff, via the form of an online questionnaire containing 12 free-text boxes. This will promote ownership and engagement across the organisation. We estimate that we will receive approximately 500 (+/-10%) survey submissions for analysis.
HMRC requires linguistic analysis expertise to examine the language and discourse used within the replies of the HMRC Respect at work Survey, by HMRC staff. We will then use the results of this analysis and the insight it provides, to develop a set of ambitious and challenging standards and expectations of the behaviour which will apply to all staff across HMRC.

More information

Attachments

Award information

Awarded date

11 August 2019

Contract start date

12 August 2019

Contract end date

4 November 2019

Total value of contract

£0

This contract was awarded to 1 supplier.

LINGUISTIC LANDSCAPES LIMITED

Address

19a Bell Street
REIGATE
Surrey
RH2 7AD
GB

Reference

Companies House number: 07579972

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Sarah Phillips

Address

Ralli Quays
3 Stanley Street
Salford
M60 9LA
England

Email

sarah.phillips@hmrc.gov.uk