Published date: 6 September 2017

Last edited date: 6 September 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 September 2017

Contract summary

Industry

  • Software package and information systems - 48000000

  • Web server software package - 48222000

  • Software package suites - 48422000

Location of contract

KT1 2DN

Value of contract

£0

Procurement reference

SCC - 016191

Published date

6 September 2017

Closing date

15 September 2017

Contract start date

10 November 2017

Contract end date

1 February 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Surrey Senior Coroner is a judicial office holder and operates independently of Surrey County Council (SCC). SCC has a statutory duty to meet all the costs of the coroner service and to provide the Senior Coroner with sufficient staff, and suitable premises to ensure he meets his statutory obligations.
The Senior Coroner and his team of coroners, and the Coroners Officers and support staff (jointly provided by SCC and Surrey Police) currently use the IRIS system to record case details and costs. This system is currently hosted and provided to the Senior Coroner by Surrey Police (SyPol). IRIS has been deemed to be not fit for purpose and a replacement intuitive case management system (CMS) is now sought to replace it. Responsibility for the replacement system has passed from SyPol to SCC.
The high level requirements of the CMS are as follows:
o Easy to use, intuitive system
o Availability and ease of access i.e. cloud/web-based.
o Document Management System storing any file types including audio/video
o Referral system allowing for all referrals to be made online.
o Workflow system that guides the user through the legal procedures.
o Facility to record all costs and revenue
o Access for up to 35 concurrent users
The replacement system is required to be fully tested and in place and 'live' on the 1st February 2018. Bidders are required to set out an indicative implemation plan including user acceptance testing with timescales to meet this date. Bidders are also required to set out full details of the training package (including system user manuals) that will be provided to all users prior to and post 'go live' and which will form part of the overall price for the CMS. Any training that is not provided as part of the overall package, such as refresher or report writing must be specified separately including how the charges are structured.
At the point when the system goes live the majority of the users will be SyPol employees using SyPol IT infrastructure and netwoks. On the 1st April 2018 it is likely that the majority of users will be SCC employees using SCC IT infrastructure and networks. Will this present any issues in terms of accessing and using the software. The attached IT specification is based on SCC IT infrastructure protocols.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Robert Palmer (SCC)

Address

Penrhyn Road
Kingston upon Thames
Surrey
KT1 2DN
United Kingdom

Telephone

0208541417878

Email

re.palmer@surreycc.gov.uk

Website

www.surreycc.gov.uk