Published date: 26 May 2019
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Business services: law, marketing, consulting, recruitment, printing and security - 79000000
Location of contract
Any region
Value of contract
£60,000 to £90,000
Procurement reference
1198-19-AR
Published date
26 May 2019
Closing date
14 June 2019
Contract start date
1 August 2019
Contract end date
31 July 2020
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Key, strategic themes for Stonewater are Business Excellence and Customer Experience. By operating efficiently, we can provide more affordable housing, and having effective and consistent services will improve the customer experience and satisfaction with our services.
In 2018 Stonewater carried out a Lean review of its Income Collection processes and in 2019 there is a strong desire to focus on the other priority operational service delivery areas of Responsive Repairs, Lettings and Complaints Management.
In April this year, Stonewater undertook an internal restructure to form a Customer Experience Directorate focussed on creating a customer centric organisation, which puts our customers at the heart of how we design and deliver services. Lean reviews of key service areas will ensure we design efficient, consistent processes across all the teams who contribute to the customer experience.
Stonewater's Lean review of Income Collection was a single procurement exercise to fulfil a 'proof of concept' approach. We now wish to deliver a further series of lean reviews in 2019/20 and seek to appoint a lean consultancy partner to deliver this phase. We are looking for consistency of delivery and economies of scale across all 3 reviews, and if possible an element of alignment with the lean methodology used for the income review.
At this stage of our lean journey we are not looking to implement an organisation wide lean cultural transformation, although we do expect that the teams involved in the 3 functional reviews learn lean principals and tools to apply to local continuous improvement. The selected supplier should therefore look to work closely with those individuals to provide the tools required for this continuous improvement journey.
More information
Additional text
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All details of the tender can be found through the Delta eSourcing portal https://www.delta-esourcing.com/ using access code 73E54253W3
All questions relating to the project or the tender documentation should be directed through the message centre available on the portal.
About the buyer
Contact name
Andrew Russell
Address
Lancaster House, Grange Business Park, Enderby Road, Whetstone
LEICESTER
LE86EP
England
Telephone
07387024336
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Closing: 14 June 2019
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