Published date: 16 January 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 February 2024, 3pm

Contract summary

Industry

  • Development consultancy services - 73220000

  • Business and management consultancy and related services - 79400000

  • Business and management consultancy services - 79410000

Location of contract

B69 3DB

Value of contract

£0 to £90,000

Procurement reference

IT-230-7730-CST24

Published date

16 January 2024

Closing date

16 February 2024

Closing time

3pm

Contract start date

1 April 2024

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell.

The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites.
The estimated budget available for the delivery of this training is £90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract.

More information

Links

Additional text

This is an Invitation to Quote with information, instructions and guidance provided in this document, following consideration of which the Quotation submission should be completed and returned by all suppliers who wish to quote for the requirement described in the following pages.

Delivery Notes

Delivery via face to face session at Sandwell venues.

Funding Type (WEFO or EU) : EU

Funding Description

Via LGA grant monies

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Clair Norton

Address

Freeth Street
Oldbury
West Midlands
B69 3DB
United Kingdom

Telephone

0121 569 5732

Email

clair_norton@sandwell.gov.uk