Published date: 11 July 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 July 2024, 12pm

Contract summary

Industry

  • Internal audit services - 79212200

  • Customer satisfaction survey - 79342311

Location of contract

SA6 7JL

Value of contract

£10,800

Procurement reference

tender_446972/1375958

Published date

11 July 2024

Closing date

23 July 2024

Closing time

12pm

Contract start date

20 August 2024

Contract end date

19 August 2026

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.

The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.

There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction.
DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.

More information

Links

  • itt_2200
  • tender_6147 - Provision of Customer Service Excellence Standard

About the buyer

Contact name

Dale Best

Address

Longview Road
Swansea
SA6 7JL
Wales

Email

dale.best@dvla.gov.uk