Published date: 21 September 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 September 2022, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

United Kingdom

Value of contract

£10,200

Procurement reference

CORNWALL001-DN633930-70096597

Published date

21 September 2022

Closing date

28 September 2022

Closing time

12pm

Contract start date

30 September 2022

Contract end date

29 September 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Renewal of support and licensing is required for the following device serial numbers:
- MNT-STM-2000-L-1 S/N: 665564
- MNT-STM-2000-L-1 S/N: 665565
- MNT-STM-2000-L-1 S/N: 663874
- MNT-STM-2000-L-1 S/N: 665562

Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following:
• 24x7x365 Global Support Centre assistance
• Customer Support Portal access
• Online knowledge base, technical documentation and support forum access
• Software updates
• Hardware replacement
• Customer Enabled Escalation on the CSP
• Maintenance Window Coverage
• Support Notifications
• In-depth Root Cause Analysis on demand
• E-Learning access

About the buyer

Contact name

Roxanne Calaz

Address

County Hall
Treyew Road
Truro
TR1 3AY
United Kingdom

Telephone

+44 1872323993

Email

Roxanne.Calaz@cornwall.gov.uk

Website

http://www.cornwall.gov.uk