Published date: 29 September 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 May 2022, 11:59pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

SW1P 4DR

Value of contract

£18,000 to £300,000

Procurement reference

tender_318096/1109818

Published date

29 September 2022

Closing date

13 May 2022

Closing time

11:59pm

Contract start date

31 August 2022

Contract end date

30 August 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This procurement is for the Freshdesk and Freshchat products. These are currently used within the HR and Internal Comms team to handle staff requests and issues.

Award information

Awarded date

31 August 2022

Contract start date

31 August 2022

Contract end date

30 August 2023

Total value of contract

£300,000

This contract was awarded to 1 supplier.

Freshworks

Address

2950 S. Delaware Street, Suite 201, San Mateo, CA 94403

Reference

Companies House number: 33-121-882

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Great Minster House, 33 Horseferry Road
London
SW1P 4DR
England

Email

DfTProcurement@dft.gov.uk