Published date: 15 December 2022

This notice was replaced on 15 December 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 15 December 2022, last edited 15 December 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Building consultancy services - 71315200

Location of contract

South East

Value of contract

£6,000,000

Procurement reference

BIP741916632

Published date

15 December 2022

Closing date

24 February 2023

Closing time

12am

Contract start date

1 April 2024

Contract end date

31 May 2029

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

MTVH desires to have a proactive relationship with the supplier, ensuring a timely, effective, and accurate service. Monitoring the performance of the supplier and assessing the health of the working relationship are key requirements, with a twofold purpose: •To ensure that the supplier is meeting the performance criteria, e.g., the service levels and quality, defined in the contract •To develop a collaborative approach when identifying service improvement opportunities that benefit our residents Account management is therefore valued very highly. Some requirements for MTVH of this include: •A dedicated account manager operating as a single point of contact for MTVH, who will allocate work out proactively across the various teams within their organisation •Team charts provided to MTVH, so we are aware of the different teams and their members across, e.g., Stock Condition, roof drone surveys etc. •A dedicated telephone line for Stock Condition surveys •Ensure the use of mobile devices is possible for any survey •A live central file/shared file/spreadsheet or PowerBi dashboard equivalent, so information can be accessed quickly, and residents' queries can be answered promptly •Effectively work with MTVH's existing asset management software Promaster and Keystone and new Northgate (NEC) •Clear and logical process agreed upon regarding 'no access' to properties •Fortnightly/monthly operational meetings with key personnel consistently attending and updating clients live project spreadsheet on a regular basis •Quarterly Supplier Relationship Management (SRM) meetings with wider organisational stakeholders

More information

Links

About the buyer

Address

The Grange
100 High Street
London
N14 6PW
UK

Telephone

+442035353535

Email

jumaa.sudi@mtvh.co.uk