Published date: 26 November 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 October 2019

Contract summary

Industry

  • Business and management consultancy and related services - 79400000

Location of contract

London

Value of contract

£29,700

Procurement reference

PROC.01.0640

Published date

26 November 2019

Closing date

1 October 2019

Contract start date

15 October 2019

Contract end date

14 January 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat.
The consultant will support the development of an approach and strategy for Ofwat aimed at:


- Improving the support provided to vulnerable customers in the water sector;

- Improving complaints handling in the water sector and the use of intelligence to drive improvements in customer service; and

- Achieving greater coherence across the consumer landscape in water, telecom, financial service and energy, ensuring that these services are customer-centric and that vulnerable customers are protected across all these sectors.


The strategy will be presented to senior Ofwat colleagues at the conclusion of the project, and will:

- Form the basis of our response to the Public Accounts Committee (PAC) by December;

- Shape the work programme and approach of the new Ofwat customer team that will mobilise from January 2020; and

- Help shape ongoing engagement with other stakeholders, including:

-other regulators through the UK Regulators Network (UKRN) work programme;

-other regulators working on the PAC response;

-Ofgem on a bilateral basis; and

-the Consumer Council for Water (CCW) and other consumer groups.

Award information

Awarded date

14 October 2019

Contract start date

15 October 2019

Contract end date

14 January 2020

Total value of contract

£29,700

This contract was awarded to 1 supplier.

EQUINITI LIMITED

Address

Spencer Road
LANCING
BN99 6DA
GB

Reference

Companies House number: 06226088

Value of contract

£29,700

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

marek hammond

Address

39-40, Thorp Street
BIRMINGHAM
B54AU
England

Telephone

0121 644 7511

Email

procurement@ofwat.gov.uk