Published date: 10 December 2020
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
West Midlands
Value of contract
£188,000
Procurement reference
990236964591588
Published date
10 December 2020
Closing date
2 November 2020
Closing time
12am
Contract start date
1 December 2020
Contract end date
30 November 2023
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and customer satisfaction of your customer-service(s). We also provide key management information, allowing you to continuously improve performance. The features of the platform include: • Real time automation of customer service interaction(s) and processes. • Data visualisation, real time reporting and the collection of key management information. • A Chatbot that uses knowledge-based generation and predefined NLP frameworks. This includes the innovative use of NLP to improve and broaden responses to customers. • The use of ML to maximise efficiency and mitigate the recurrence of errors. • Continuous monitoring of agent's responses so that they are in-built for future interactions. •
Award information
Awarded date
30 November 2020
Contract start date
1 December 2020
Contract end date
30 November 2023
Total value of contract
£188,000
This contract was awarded to 1 supplier.
WE BUILD BOTS LTD
Address
Tramshed,Pendyris Street
CARDIFF
South Glamorgan
CF11 6BH
GBReference
Companies House number: 10899737
Value of contract
£188,000
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Claire Bennett
Address
Plough Lane
HEREFORD
HR40LE
England
Telephone
01432 261994
Claire.Bennett@herefordshire.gov.uk
Website
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Closing: 2 November 2020, 12am