Published date: 10 December 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 November 2020, 12am

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

West Midlands

Value of contract

£188,000

Procurement reference

990236964591588

Published date

10 December 2020

Closing date

2 November 2020

Closing time

12am

Contract start date

1 December 2020

Contract end date

30 November 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes


Description

The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and customer satisfaction of your customer-service(s). We also provide key management information, allowing you to continuously improve performance. The features of the platform include: • Real time automation of customer service interaction(s) and processes. • Data visualisation, real time reporting and the collection of key management information. • A Chatbot that uses knowledge-based generation and predefined NLP frameworks. This includes the innovative use of NLP to improve and broaden responses to customers. • The use of ML to maximise efficiency and mitigate the recurrence of errors. • Continuous monitoring of agent's responses so that they are in-built for future interactions. •


Award information

Awarded date

30 November 2020

Contract start date

1 December 2020

Contract end date

30 November 2023

Total value of contract

£188,000

This contract was awarded to 1 supplier.

WE BUILD BOTS LTD

Address

Tramshed,Pendyris Street
CARDIFF
South Glamorgan
CF11 6BH
GB

Reference

Companies House number: 10899737

Value of contract

£188,000

Supplier is SME?

No

Supplier is VCSE?

No


About the buyer

Contact name

Claire Bennett

Address

Plough Lane
HEREFORD
HR40LE
England

Telephone

01432 261994

Email

Claire.Bennett@herefordshire.gov.uk

Website

www.herefordshire.gov.uk