Published date: 7 September 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 September 2022, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

London

Value of contract

£150,000 to £480,000

Procurement reference

tender_303489/1104321

Published date

7 September 2022

Closing date

21 September 2022

Closing time

12pm

Contract start date

3 October 2022

Contract end date

3 October 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Royal Borough of Kensington and Chelsea wants to meet audience needs more effectively through its website Homepage | Royal Borough of Kensington and Chelsea (rbkc.gov.uk) The site should meet the Local Government Digital Service Standard, which prioritises understanding user needs through user research and analytics, utilising appropriate tools and systems, making sure users 'succeed first time' and encouraging maximum usage, in line with the Customer Access Strategy.

We are looking to procure a partner with specialist capabilities to assist us with this. There are a number of pieces of work that we will commission as part of this arrangement, with the following being the first two activities.

- Deliver guidance and standards for staff to produce clear, impactful, persuasive and accessible content on the website.

- Produce an approach to website data to enable understanding of user experience, performance of the website (to include content and transactions) enabling the organisation to make decisions and continuously improve.

The Council is ideally seeking to engage with SMEs with relevant experience to discuss what this service may look like. To register your expression of interest kindly register as a supplier on capitalesourcing using the following link and clicking on the blue button titled 'supplier registration'; https://www.capitalesourcing.com/web/login.shtml

Once you have registered as a supplier on the portal you will be able to access the opportunity via the second link below;
https://www.capitalesourcing.com/go/4903473301831796CD4E



If you have any questions, please submit these through the e-tendering portal.

Please note the council reserves the right to amend any details related to this procurement at any time.

More information

Links

About the buyer

Contact name

Kamran Ikram

Address

Kensington Town Hall, Hornton St.
London
W8 7NX
England

Email

kamran.ikram@rbkc.gov.uk