Research for insight into improving digital content and communications

Contract summary

Industry

• Research and development services and related consultancy services - 73000000

Location of contract

L20 9HS

Value of contract

£20,000 to £25,000

Procurement reference

1080

Published date

23 February 2021

Closing date

10 November 2020

Closing time

5pm

Contract start date

31 January 2021

Contract end date

30 January 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

We are looking for a user research supplier to help us form an evidence base for improvements to our digital content and communications. This work is an important part of objective 4, "giving charities the understanding and tools they need to succeed".

We want to carry out research with a range of trustees and charity contacts (often one person will carry out both roles) across a range of charity sizes.

We are open to recommendations on the approach to take. However, we are keen to carry out one-on-one user interviews. We do not currently have any evidence from this kind of research, which has hindered our content work to date, so we are keen to start building an evidence base.

To cover user research, analysis and recommendations:
- User research with 15 participants to cover 3 user groups -
- Optional video highlights reel based on 15 users

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More information

Attachments

• G-Cloud-12-Call-Off-Research Contract.pdf
• Signed contract

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Award information

Awarded date

12 January 2021

Contract start date

31 January 2021

Contract end date

30 January 2022

Total value of contract

£25,488.60

This contract was awarded to 1 supplier.

Mace and Menter

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About the buyer

Contact name

Kirsty Williams

Address

Redgrave Court
Merton Road
Bootle
L20 9HS
England

Telephone

0300 065 1599

Email

kirsty.williams@charitycommission.gov.uk