Enterprise CRM for Recruitment & Admissions

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

SO17 1BJ

Value of contract

£183,600

Procurement reference

2019UoS-0243

Published date

28 April 2020

Closing date

2 March 2020

Contract start date

6 April 2020

Contract end date

20 July 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

Yes

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Description

The University undertook a discovery assignment during March to May 2019, focused on documenting a high-level business case for implementing an enterprise wide Customer Relationship Management (CRM) system to engage and manage the entire student lifecycle. The primary objective of the exercise was to assess what successful outcomes could be achieved in the
short term and the longer term from any future deployment. The scope of this assignment did include high level understanding of the existing operational environment and most importantly, identify at a high-level, options currently available to realise short term wins and longer-term benefits.

The assignment provided evidence to the University that they have a need for the development of a new single common platform for its ongoing CRM requirements.

The roll out of a common platform will allow for the e-commissioning of legacy, point solution CRM applications plus many small databases and spreadsheet tools. It will allow for process rationalisation and data harmonisation across the Universities institution.

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Award information

Awarded date

3 March 2020

Contract start date

6 April 2020

Contract end date

20 July 2020

Total value of contract

£189,600

This contract was awarded to 1 supplier.

HCL TECHNOLOGIES UK LIMITED

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About the buyer

Contact name

Mark Gage

Address

Highfield
SOUTHAMPTON
SO171BJ
England

Telephone

02380597674

Email

m.c.gage@soton.ac.uk