ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Contract summary

Industry

• Call centre - 79512000

Location of contract

North West

Value of contract

£20,000

Procurement reference

DN387828

Published date

29 October 2019

Closing date

18 February 2019

Contract start date

1 May 2019

Contract end date

30 April 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Scope of Service for This Tender
Rochdale Boroughwide Housing (RBH) is responsible for providing an out of hours (OOH) emergency repair service to its customers, which is accessible, efficient and effective. The purpose of this tender is to engage with a provider who can manage the call handling of emergency repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays.

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More information

Previous notice about this procurement

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

• Awarded contract
• Published 18 June 2019

Links

• www.the-chest.org.uk
• Tender notice
• Access to tender documentation

Additional text

Please note that all correspondence must take place via the chest portal (www.the-chest.org.uk).

Also note that registration to this portal is free of charge and suppliers must be registered to access the tender documentation.

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Award information

Awarded date

18 April 2019

Contract start date

1 May 2019

Contract end date

30 April 2020

Total value of contract

£41,000

This contract was awarded to 1 supplier.

community Gateway association

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About the buyer

Contact name

Stephen Camm

Address

Rochdale Boroughwide Housing Ltd
Sandbrook House, Sandbrook Way
ROCHDALE
OL11 1RY
England

Telephone

01706 273726

Email

rbh.procurement@rbh.org.uk

Website

www.rbh.org.uk