Published date: 15 September 2017
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Business services: law, marketing, consulting, recruitment, printing and security - 79000000
Location of contract
London
Value of contract
£60,000 to £90,000
Procurement reference
LBKING001-DN298946-04745691
Published date
15 September 2017
Closing date
16 October 2017
Contract start date
1 November 2017
Contract end date
31 October 2020
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The Council has a legal obligation to collect council tax and business rates. It currently raises over £200M each year and the money collected accounts for the main source of the Council's income. As part of this recovery process, as governed by the Local Government Finance Act 1992, the Council issues approximately 30,000 reminder notices for non or late payments of council tax and business rates. All of these notices are issued by post at an approximate cost £10000 per annum.
In addition to this the Council issues a further 2500 review letters to residents in receipt of one of the many discounts and exemptions that residents and business ratepayers may claim to reduce their liability check and confirm ongoing entitlement.
Both the issue of reminders and review forms result in increased customer contact by phone and traditional paper mail despite the intensive promotion of online self service options available and cause peaks in the workload which inevitably impact on the overall performance of the operation.
One of the key objectives of the Revenue Service is to collect outstanding council tax and business rates in a timely and efficient manner.
Early intervention enables the Council to identify customers who are vulnerable or in need of financial assistance and provides more chance of preventing a cycle of debt for our customers which will improve the the Council's income in both the short and long term.
The Service managed to achieve its highest ever collection rate for council tax in the last financial year (2016/2017) of 99.02% and is looking to not only sustain and build upon this success but also drive down the costs of collection by reducing postage costs.
To fulfill these needs the service now requires an intelligent based fully integrated texting software solution system that will be able to send out tracked electronic reminder and review notices either by text or email that will not only encourage payment but promote and increase the use of self service web based forms in line with the Council's desired channel shift strategy.
More information
Links
About the buyer
Contact name
Alex Towers
Address
Guildhall
High Street
Kingston
KT1 1EU
England
Telephone
+44 2085475600
Website
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Closing: 16 October 2017
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