Published date: 20 October 2016
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telecommunications equipment and supplies - 32500000
Location of contract
North West
Value of contract
£1,691,465
Procurement reference
LPOOL001-DN127782-87459909
Published date
20 October 2016
Closing date
11 January 2016
Contract start date
1 June 2016
Contract end date
31 May 2019
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Contract to replace the current contact centre infrastructure including:
? Web (Knowledge Management System & Co Browsing).
? Speech Analytics.
? Speech Dial.
? IVR.
? Replacement of all current Call Pilot functionality
? Work Force Management (Support and maintenance).
Award information
Awarded date
9 May 2016
Contract start date
1 June 2016
Contract end date
31 May 2019
Total value of contract
£1,691,465
This contract was awarded to 1 supplier.
Freedom Communications (UK) Ltd
Address
WD18 9RX
Reference
None
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Kimberley Fisher
Address
4th Floor, Cunard Building
Liverpool
L3 1DS
UK
Telephone
+44 1512330591
kimberley.fisher@liverpool.gov.uk
Website
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Closing: 11 January 2016
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