Published date: 1 April 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Call centre - 79512000
Location of contract
RM1 3BB
Value of contract
£651,243
Procurement reference
tender_238962/947483
Published date
1 April 2021
Closing date
29 March 2021
Closing time
12pm
Contract start date
1 April 2021
Contract end date
31 March 2027
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The provision to the delivery of an emergency 'Out of Hours' call handling service on behalf of Havering Council. This service is available to all residents in the borough. The Out of Hours service will make it easy for residents to report a wide range of emergencies outside of normal office hours. Whilst the service currently operates solely via telephone, we envisage an omni-channel operating model to be developed and rolled out in the future enabling residents to be able to report incidents using a variety of alternative channels. The contract will be for a period of 5 years with an option to extend for a further 2 years. It is intended that the contract will commence on 1st April 2021.
Havering is located on the border of London and Essex. The borough has a rich cultural history and is home to around 250,000 people. The borough is diverse with both areas of affluence as well as pockets of deprivation. At its centre, is Romford, an area with excellent shopping facilities as well as a vibrant night time economy. Romford is actually visited by over 200,000 people per week.
Award information
Awarded date
30 March 2021
Contract start date
1 April 2021
Contract end date
31 March 2027
Total value of contract
£651,243
This contract was awarded to 1 supplier.
PINNACLE CONNECT LIMITED
Address
8th Floor Holborn Tower, 137-144 High Holborn, London, United Kingdom, WC1V 6P
Reference
Companies House number: 04765810
Supplier is SME?
No
Supplier is VCSE?
No
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Closing: 29 March 2021, 12pm