HAS Service Management Wrap

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

SN13 9NR

Value of contract

£3,840,000

Procurement reference

tender_421472/1324845

Published date

12 March 2024

Closing date

30 September 2023

Closing time

11:59pm

Contract start date

23 October 2023

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

---

Description

The Authority are setting up their own High Assurance Services (HAS) Service Management team to support environments and is the provision of the suitably skilled support personnel to undertake the ITIL V3 service management processes and procedures - under the direction of the Service Transition and Operations Lead (or Authority nominated substitute).
The HAS Service Management team will be made up of a number of parties including vendors that were part of the design and development team. There will be commercial arrangements in place that will allow the formation of an Integrated Service Delivery Team comprising the applicable vendors. The MOD is acting as a Managed Service Provider and is onboarding to Defence Digital Operational Service Management (OSM), utilising the processes, services and tools that are already integrated, this includes the 24x7 Incident logging capability.

---

Award information

Awarded date

19 October 2023

Contract start date

23 October 2023

Contract end date

31 March 2025

Total value of contract

£3,776,793

This contract was awarded to 1 supplier.

Parico Limited

---

About the buyer

Address

MoD Corsham, B2, Building 405, Westwells Road
Corsham
SN13 9NR
England

Email

amit.gosai100@mod.gov.uk