Published date: 4 November 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 June 2025, 3pm

Contract summary

Industry

  • Contact management software package - 48333000

Location of contract

South East

Value of contract

£9,187,844

Procurement reference

P-0029

Published date

4 November 2025

Closing date

19 June 2025

Closing time

3pm

Contract start date

24 October 2025

Contract end date

23 October 2027

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.

Award information

Awarded date

16 October 2025

Contract start date

24 October 2025

Contract end date

23 October 2027

Total value of contract

£9,187,844

This contract was awarded to 1 supplier.

Kerv Digital Limited

Address

1 Finsbury Avenue, London

Reference

Companies House number: 07510381

Value of contract

£9,187,844

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Adrian Curtis

Address

Borough Hall
BEDFORD
EC1N2TD
England

Telephone

07738066188

Email

adrian.curtis@maps.org.uk