Published date: 17 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 March 2021, 11am

Contract summary

Industry

  • Software support services - 72261000

Location of contract

South East

Value of contract

£18,803

Procurement reference

tender_283322/989430

Published date

17 August 2021

Closing date

31 March 2021

Closing time

11am

Contract start date

1 April 2021

Contract end date

30 March 2022

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the production of reports which are used for analytical purposed by our Configuration team. The MCA has adopted the ITIL framework which support and maintenance of the HEAT application is essential as it is
the core product used to service both our customers and to record the location of physical hardware.CTMS own the IPR for HEAT which is the basis of the current service desk call logging solution. There are other suppliers with the same capabilities that can provide similar solutions but for the price we are being offered, the process of going to tender and the costs of implementation -the recommendation is to procure the support via CTMS as a single tender action fornext FY.

Award information

Awarded date

1 April 2021

Contract start date

1 April 2021

Contract end date

30 March 2022

Total value of contract

£18,803

This contract was awarded to 1 supplier.

CTMS Service Management Ltd

Address

1 Windsor Square Silver Street, READING, RG1 2TH, United Kingdom

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Spring Place
Southampton
SO15 1EG
England

Telephone

+0000

Email

contarcts@mcga.gov.uk