Published date: 7 March 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 March 2019

Contract summary

Industry

  • Customer Relation Management software development services - 72212445

Location of contract

Any region

Value of contract

£0

Procurement reference

BC/00766

Published date

7 March 2019

Closing date

28 March 2019

Contract start date

16 April 2019

Contract end date

31 October 2019

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

At the heart of the British Council's success is customer and relationship management ("CRM"). This has a significant impact on our culture, teams, internal and external approaches, as well as 'systems' elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification.

We are now seeking specialist consultancy advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM at the British Council:
• An archiving solution
• Developing a Business Case for the introduction of Marketing Cloud / Pardot, and Google Analytics
• A proposal / pilot for Office 365 integration
• Input into requirements for a procurement exercise pilot for a Cloud Telephony solution for customer service, from the perspective of its integration with Salesforce CRM
• Campaign functionality

More information

Additional text

Please register an account on the British Council procurement portal: https://in-tendhost.co.uk/britishcouncil/aspx/Home

Once you have an account you will be able to express an interest in this tender, the tender pack will then be available to download.

About the buyer

Address

Bridgewater House
Manchester
M1 6BB
England

Email

Global.Procurement@britishcouncil.org