Published date: 31 October 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 November 2019

Contract summary

Industry

  • Repair and maintenance services - 50000000

Location of contract

East of England

Value of contract

£10,000 to £25,000

Procurement reference

BIP443348100

Published date

31 October 2019

Closing date

22 November 2019

Contract start date

13 January 2020

Contract end date

12 January 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown. An average number of 250 inbound calls are dealt with per month (approx. 220 in the summer months, rising to 380 in winter), over a 12 month period of a repairs and maintenance nature.
There are currently in the region of 4781 dwellings plus associated communal blocks which the service will cover for repairs and maintenance emergency calls.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Carol Brown

Address

Hightown House
Maylands Avenue
Hemel Hempstead
HP2 4XH
UK

Telephone

01442292342

Email

procurement@hightownha.org.uk