Published date: 11 March 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 February 2022, 5pm

Contract summary

Industry

  • Telephone survey services - 79311210

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

OX28 4YG

Value of contract

£0

Procurement reference

IT-256-112-COM01 - AWARD

Published date

11 March 2022

Closing date

11 February 2022

Closing time

5pm

Contract start date

1 April 2022

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We are tendering our contract for customer satisfaction surveys for a period of three years initially plus two further years subject to agreement. We are looking for a suitably experienced provider to provide the following satisfaction surveys:
• Star (perception) survey
• StarT (transactional) surveys to include repairs, lettings, ASB, complaints and contact centre
• New Build satisfaction survey.

Award information

Awarded date

4 March 2022

Contract start date

1 April 2022

Contract end date

31 March 2025

Total value of contract

£0

This contract was awarded to 1 supplier.

Acuity Research & Practice Limited

Address

PO Box 395, Brighton, Umberliegh, Devon, United Kingdom, EX32 2HL

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Carly Taylor

Address

Avenue Two
Witney
Oxfordshire
OX28 4YG
United Kingdom

Telephone

01993890153

Email

carly.taylor@cottsway.co.uk