Westminster Advice Service Partnership

Contract summary

Industry

• Legal advisory and information services - 79140000

Location of contract

London

Value of contract

£14,877,698

Procurement reference

tender_461577/1551722

Published date

10 February 2026

Closing date

31 January 2025

Closing time

5pm

Contract start date

16 September 2025

Contract end date

31 March 2035

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

---

Description

Closing: 31 January 2025, 5pm
Contract summary
Industry
Legal advisory and information services - 79140000

Location of contract
SW1E 6QP

Value of contract
£14,877,699

Procurement reference
tender_461577/1434608

Published date
12 December 2024

Closing date
31 January 2025

Closing time
5pm

Contract start date
16 September 2025

Contract end date
31 March 2035

Contract type
Service contract

Procedure type
Open procedure (above threshold)

What is an open procedure (above threshold)?
Contract is suitable for SMEs?
Yes

Contract is suitable for VCSEs?
Yes

Description
The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications.
It includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies.

Areas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups.

The service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users:

Information (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client.

Advice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action.

Advice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this.

The contract term is five and a half years, and two two-year allowable extensions (5.5 +2 +2).

---

Award information

Awarded date

9 May 2025

Contract start date

16 September 2025

Contract end date

31 March 2035

Total value of contract

£14,877,698

This contract was awarded to 4 suppliers.

Westminster Citizens Advice Bureau

Groundwork London

Asylum Aid

Age UK Westminster

---

About the buyer

Address

64 Victoria Street
London
SW1E 6QP
England

Email

jrichardson1@westminster.gov.uk

Website

www.westminster.gov.uk