Published date: 1 April 2021

Last edited date: 28 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 January 2021, 5pm

Contract summary

Industry

  • Communication software package - 48510000

  • Call centre - 79512000

Location of contract

SW1P 3HX

Value of contract

£1,430,554.55 to £2,656,744.17

Procurement reference

tender_251523/948491

Published date

1 April 2021

Closing date

11 January 2021

Closing time

5pm

Contract start date

1 February 2021

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Award Notice - Vodafone Ltd, Contact Centre Services (CCaaS) from 1 February 2021 until 31 March 2022 with a one year optional extension until 31 March 2023.

Other Defra Group Bodies who are recipients of the services include the Environment Agency and the Rural Payments Agency.

Note that the highest value stated includes the value of the one year optional extension.

More information

Attachments

Award information

Awarded date

15 January 2021

Contract start date

1 February 2021

Contract end date

31 March 2023

Total value of contract

£2,656,744.17

This contract was awarded to 1 supplier.

Vodafone Ltd

Address

Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Reference

Companies House number: 01471587

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

17 Nobel House
London
SW1P 3HX
England

Telephone

00

Email

network.procurement@defra.gov.uk