Published date: 18 March 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 April 2019

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Yorkshire and the Humber

Value of contract

£0

Procurement reference

BIP384061260

Published date

18 March 2019

Closing date

17 April 2019

Contract start date

19 July 2019

Contract end date

18 July 2024

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The IT vision is to provide intuitive and modern platforms, infrastructure and applications that simplify business process. In supporting this the strategy has three key goals that relate to application Platform as a Service and ITSM tools:
•Develop a strong customer ethos and service model.
•Develop a consistent user experience providing a solid foundation for new innovative IT Services.
•Remove duplication of service and technologies and standardise where appropriate.
While the service desk is at the forefront of the customer and service interaction, this is not just about them; all other IT teams must follow a best practice set of process and procedures underpinned by a common tool that are focused on maximising the benefit to the service customers and service users
Responses to this tender will need to consider the full suite of applications that are currently delivered by the application Platform as a Service and ITSM applications as detailed below.

More information

Links

About the buyer

Address

Purchasing Office
1 - 3 Lifton Villas
Leeds
LS2 9JZ
UK

Telephone

+441133430977

Email

d.mclaren@leeds.ac.uk