Published date: 18 September 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 October 2024, 12pm

Contract summary

Industry

  • Enterprise resource planning software package - 48451000

Location of contract

L2 2QP

Value of contract

£20,000

Procurement reference

LJMU 2411-1

Published date

18 September 2024

Closing date

18 October 2024

Closing time

12pm

Contract start date

6 January 2025

Contract end date

5 January 2030

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation.
The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.

More information

Links

Additional text

Please register on https://in-tendhost.co.uk/ljmu/aspx/Home and download the documents from this site,

About the buyer

Contact name

Procurement Services

Address

Exchange Station
Liverpool
L2 2QP
England

Email

PurchaseOrderQueries@ljmu.ac.uk

Website

www.ljmu.ac.uk