Published date: 23 May 2018

This notice was replaced on 23 May 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 23 May 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Yorkshire and the Humber

Value of contract

£500,000

Procurement reference

1718-10-DTS-DB Award

Published date

23 May 2018

Closing date

3 January 2018

Contract start date

19 February 2018

Contract end date

18 February 2028

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Sheffield Hallam University's Digital Technology Services (DTS) is interested in procuring an industry leading fully integrated cloud based IT Service Management solution.
We are looking for a partner to deliver a robust hosted service, help us deliver a phased implementation and provide continued comprehensive support that will underpin our significant transformation programme and future operations.
Sheffield Hallam University strategy aims to reset the University's level of ambition - not simply to be good, but to be globally outstanding at what we seek to do. Digital Technology Services (DTS) is committed to achieving the delivery of easy to access, readily available and highly responsive services and plays a major part in achieving this goal.
As part of our commitment to continuously improve our services, DTS initiated a Service Improvement Programme (SIP). Within the SIP a workstream has been defined to look at implementing a new ITSM Tool which was a recommendation from a review of key ITSM tools within DTS.

More information

Links

About the buyer

Address

Sheffield Hallam University
Howard Street
Sheffield
S1 1WB
England

Email

strategic.procurement@shu.ac.uk