Published date: 9 July 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 5 August 2020

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract


Procurement reference


Published date

9 July 2020

Closing date

5 August 2020

Contract start date

1 March 2021

Contract end date

28 February 2026

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (OJEU)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

OJEU (Official Journal of the European Union) procedures are valued above a certain financial threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



BBC Design and Engineering's (D+E) Online Technology Group (OTG) is responsible for the operational management of all the BBC's internet protocol ('IP') based services, devices and networks across all platforms (including cloud, on-premise and virtual machines (VMs), and the performance of these services as perceived by BBC's end-users/audience. This includes responsibility for the BBC's owned infrastructure and presence in the public or private cloud and, within that operational management, the responsibility to attain an up time of 99.99 % for all BBC's IP based services.

OTG is looking overall to create a flexible monitoring solution that is able to mix and match a number of interoperable monitoring products and hence allow BBC to use 'best of breed' products for each function and platform. Therefore, interoperability is key to BBC's web monitoring services requirements.

Initial 3 year contract with a possible 2 year extension at the BBC's discretion.

More information


Additional text

Please register your interest in this project by taking the following steps: 1 - Register your company on the Jaggaer e-Tendering portal (this is only required once): 1.1 Go to 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer e-Tendering help desk.

About the buyer

Contact name

Chris Hall


Broadcasting House, Portland Place


Closing: 5 August 2020