Published date: 21 April 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 May 2020

Contract summary

Industry

  • Research consultancy services - 73210000

  • Survey services - 79311000

  • Survey conduction services - 79311200

    • Survey analysis services - 79311300

    • Customer survey services - 79342310

    • Customer satisfaction survey - 79342311

Location of contract

TS18 2NB

Value of contract

£0

Procurement reference

THIR/TEN/19/759

Published date

21 April 2020

Closing date

21 May 2020

Contract start date

29 June 2020

Contract end date

27 June 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Thirteen Housing Group (THG) require a service supplier to provide a cloud based platform upon which its (approx) 1,600 employees voices can be captured. This platform will include -
o The ability to undertake major (whole organisational survey(s)) or minor (targeted campaigns to specific employee groups) as necessary
o The utilisation of an extensive question bank with ability to create bespoke questions based upon the needs of Thirteen and what it is wanting to ascertain linked to employee experience
o A reporting dashboard that includes sentiment analysis and heatmaps that can be used to compare feedback and identify areas of best practise / improvement
o The ability to capture and compare the Employer Net Promoter scoring (eNPS) and data exporting
o Ability to connect with all employees including those with limited access to technology through paper surveys / SMS / possible apps
o Specific ICT requirements

In addition THG require the same service supplier to be both proficient and experienced in the area of employee engagement and people science, enabling Thirteen to bring its aspired employee experience to reality. As such THG will require expertise around the following -

o A fit for purpose employee engagement and question strategy
o The development of in-house skills through bespoke training and workshops where required
o Action and impact planning
o Results analysis and feedback sessions as appropriate
o Completing advanced statistical analysis to provide insights into statistical trends including identifying factors that predict key people outcomes
o Mapping and connecting our existing data with that collected through surveys in order to compare all business intelligence to identify potential trends and provide targeted actions to respond to or leverage the insights gained. etc

More information

Links

Additional text

Further information about the opportunity can be found on our supplier portal

Those wishing to take part are invited to `Express Interest` to gain access to the electronic documentation

https://in-tendhost.co.uk/thirteengroup

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sara Vasey

Address

Northshore Road
Stockton-on-Tees
TBC
TS18 2NB
United Kingdom

Telephone

07583689176

Email

sara.vasey@thirteengroup.co.uk