Published date: 5 January 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 January 2021, 12pm

Contract summary

Industry

  • Research services - 73110000

  • Research consultancy services - 73210000

  • Market research services - 79310000

    • Social research services - 79315000

Location of contract

Any region

Value of contract

£50,000 to £100,000

Procurement reference

BIP557949130

Published date

5 January 2021

Closing date

19 January 2021

Closing time

12pm

Contract start date

3 February 2021

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Department for Digital, Culture, Media and Sport (DCMS) needs to research the needs of digital identity users. We would like to appoint an organisation to carry out this user research on specific case studies on how these chosen groups feel / think etc. about digital identity. Our focus is to understand how DCMS could implement a digital identity that works for everyone, not just the identity providers, building trust in our users and maximising the uptake of digital identity products. This user research will build on the four case studies we have developed by considering specific experiences of individual users to identify where digital identity could be part of the user journey and how different demographics feel about this. The user research will also show consideration to how individuals experience inclusion testing this where possible with users either in interview or polling. For example, for users who lack a particular type of device, digital identity is not a benefit but a hurdle to be overcome to gain access to the services that are essential in everyday life.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Tenders must be submitted via the Delta e-sourcing portal (see 2.19) to be received no later than 12:00hrs (GMT), Tuesday 19th January 2021 (the deadline for receipt of Tender Responses).

The estimated value of the requirement is in a range of £65,000 - £80,000 (excl VAT).

About the buyer

Contact name

DCMS Commercial

Address

100 Parliament Street
London
SW1A 2BQ
UK

Telephone

02072116000

Email

commercial@dcms.gov.uk