1819CSTDTH Understanding the Trusted Helper Population

Contract summary

Industry

• Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£41,500

Procurement reference

1819CSTDTH

Published date

7 August 2019

Closing date

15 January 2019

Contract start date

26 March 2019

Contract end date

30 September 2019

Contract type

Service contract

Procedure type

Other: Full tender within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

The aim of the research is to provide an understanding of the Trusted Helper population. Some customers require support to engage with us. Many customers find support they need through personal relationships, using friends/family members ('Trusted Helpers') as informal agents. We currently have little evidence on Trusted Helper experiences.
We want to develop our insight to better understand this population (customer experience, skills & capabilities, needs, impacts) to inform our developing strategy and future business decisions, and our future support model and services. This will be achieved through telephone and face to face interviews with Trusted Helpers and those they help to understand their current experiences and what they might expect from the Trusted Helper service.

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Award information

Awarded date

25 March 2019

Contract start date

26 March 2019

Contract end date

30 September 2019

Total value of contract

£41,500

This contract was awarded to 1 supplier.

IPSOS MORI UK LIMITED

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About the buyer

Contact name

Joshua Munday

Address

Trinity Bridge House
2 Dearmans Place
Salford
M35BS
England

Email

joshua.munday@hmrc.gov.uk