Published date: 18 December 2015

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 January 2016

Contract summary

Industry

  • Installation services of communications equipment - 51300000

Location of contract

London

Value of contract

£80,000 to £125,000

Procurement reference

C0077-KA-COMMS

Published date

18 December 2015

Closing date

8 January 2016

Contract start date

1 February 2016

Contract end date

16 June 2016

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Electoral Commission would like to procure a contact centre provider to:

• manage enquiries that are generated as a result of the public awareness campaign it is running ahead of the elections scheduled to take place on 5 May 2016; and
• manage enquiries that are generated as a result of the public awareness campaign it will run ahead of the EU Referendum which will take place at some point before 31 December 2017.

This is a joint tender for two separate events.

We need the contact centre for the May 2016 elections to operate from 14 March until 19 April 2015. At present, we do not know when the EU referendum will take place, but for the purpose of submitting a proposal, tenderers should use 2 June 2016 as a provisional date.

For both campains, the Electoral Commission requires a contact centre to:

• Respond to enquiries over the phone using an interactive voice response (IVR) system and live advisors.
• Fulfil requests for printed material.

The Commission's evaluation of the responses will focus on a number of areas, particularly value for money.

Interested suppliers can download the invitation to tender documents below and submit completed forms and tenders via post no later than 17:00 hours on Friday 8 January 2016.

More information

Links

Additional text

Please refer link for further information about tender

Award information

Awarded date

15 January 2016

Contract start date

1 February 2016

Contract end date

16 June 2016

Total value of contract

£80,000

This contract was awarded to 1 supplier.

Echo Managed Services Limited

Address

The Quorum, Bond Street
Bristol
BS1 3AE

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mark Nyack

Address

3 Bunhill Row
London
EC1Y 8YZ
England

Email

mnyack@electoralcommission.org.uk