Published date: 4 December 2020

Last edited date: 10 December 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 January 2021, 2pm

Contract summary

Industry

  • Telecommunications facilities - 32523000

  • Telecommunications system - 32524000

  • Telecommunications services - 64200000

    • Integrated telecommunications services - 64227000

    • Telecommunication consultancy services - 71316000

Location of contract

so50 6ad

Value of contract

£0

Procurement reference

P/RAD 0789/2020

Published date

4 December 2020

Closing date

7 January 2021

Closing time

2pm

Contract start date

1 April 2021

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Overview
At present, Abri use Microsoft Teams as their internal collaboration tool. This enables colleagues to hold voice calls, video calls and meetings virtually, with both internal and external users. This has proven invaluable during the recent COVID-19 pandemic, allowing colleagues to work in a flexible and agile way. As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution.

In addition, we have 2 legacy customer contact centre solutions which, in both organisations are either end of life, or nearing end of life. The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Paul Anderson Turner

Address

bishopstoke road
Eastleigh
Southampton
so50 6ad
United Kingdom

Telephone

+44 02380628210

Email

Paul.Anderson-Turner@radian.co.uk