Published date: 18 November 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 December 2019

Contract summary

Industry

  • Health and social work services - 85000000

  • Health services - 85100000

  • Social work and related services - 85300000

Location of contract

PO19 1RQ

Value of contract

£2,398,200

Procurement reference

CWSCC - 029145

Published date

18 November 2019

Closing date

19 December 2019

Contract start date

1 April 2020

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Council is seeking a Service Provider to provide a Local Healthwatch & Independent Health Complaints Advocacy Service across the county of West Sussex.

Local Healthwatch (LHW) in West Sussex will be the Independent Consumer Champion for all local residents. This is achieved by recording and reviewing residents experience the quality of Health Care and of Social Care in their local authority area. LHW will also provide information and advice to the public about accessing health and social care services and choice in relation to those services.

In addition, an Independent Health Complaints Advocacy Service (IHCAS) will support individuals to access information and Independent Advocacy if they need help to complain about NHS services. IHCAS will support people who have a complaint about any aspect of healthcare as set out in the Health and Social Care Act 2012, including that which falls under the jurisdiction of the Parliamentary and Health Service Ombudsman (PHSO).

Local Healthwatch in West Sussex will reach out across the whole of the county area and bring together peoples' views and experiences to improve health and social care. It will be well led, professionally managed and organized, will be built on existing knowledge & activities using partnerships and collaborations to provide high quality services. The service will be well known, independent, accessible, influential, respected and trusted by local people, decision-makers and service providers

More information

Links

Additional text

The tender documentation can be obtained from the following link:
https://in-tendhost.co.uk/sesharedservices/aspx/Home

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Alison Eastman (WSCC)

Address

West Street
Chicester
West Sussex
PO19 1RQ
United Kingdom

Telephone

0330 224813

Email

alison.eastman@westsussex.gov.uk