Published date: 5 April 2023

Last edited date: 13 April 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 5 May 2023, 5pm

Contract summary

Industry

  • Health and social work services - 85000000

Location of contract

England

Value of contract

£350,000

Procurement reference

NELondon001-DN659290-72762830

Published date

5 April 2023

Closing date

5 May 2023

Closing time

5pm

Contract start date

1 July 2023

Contract end date

31 December 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London. This partner will work in collaboration with the ICB, the digital platform provider and the DSE providers, to deliver a proactive and supportive service for people with diabetes from across south London.

The call centre provider should have the ability to mobilise in summer 2023 with a go-live date of 1.10.2023.

Please refer to the service specification document for further information on the service.

The estimated total contract value is 350,000GBP. The Contract will be for an initial period of 18 Months with the possibility of two further extensions of 12 Months at the discretion of the ICB. The service is expected to commence in October 2023.

Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project found below.

Please note that bids submitted by any other means will not be considered.

More information

Previous notice about this procurement

PRJ1258 Diabetes Book and Learn (DBL) - Call Centre

  • Opportunity
  • Published 5 April 2023

Links

About the buyer

Address

UNEX Towers
5 Station Street
London
SE1 2TZ
England

Telephone

+44 7471025900

Email

oluwatoyin.omolaiye@nhs.net

Website

https://www.selondonics.org/icb