Published date: 1 June 2015

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 June 2015

Contract summary

Industry

  • Administrative services for business operations - 75112000

Location of contract

Any region

Value of contract

£0

Procurement reference

British Council - Complaint Review Service

Published date

1 June 2015

Closing date

24 June 2015

Contract start date

1 August 2015

Contract end date

31 July 2018

Contract type

Not applicable

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The British Council's products and programmes are accessed by a wide range of customers, including individuals, organisations and businesses. Operating in more than 110 countries, the British Council's global customer service teams handle millions of enquiries each year, relating to all areas of the organisation's work. Complaints are also handled by these teams, and are mostly resolved at first contact. Where matters are more serious, complex or specific, a mature internal framework exists for the escalation of these complaints, and is applied wherever in the world they may have originated from.
We now want to introduce the option for individuals, organisations and businesses to request independent complaint reviews

More information

Links

About the buyer

Contact name

Trevor Yate

Address

British Council
58 Whitworth Street
Manchester
M1 6BB
England

Email

Trevor.Yate@britishcouncil.org