Published date: 9 June 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 July 2017

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£30,000,000 to £35,000,000

Procurement reference

tender_125977/591442

Published date

9 June 2017

Closing date

10 July 2017

Contract start date

2 April 2019

Contract end date

1 April 2024

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a
wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated
by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light hearted
and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24
hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone,
webform, letters) and emerging (webchat, social media).

More information

Links

Additional text

Please register your interest in this project by taking the following steps: 1 - Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 - Go to https://bbc.bravosolution.co.uk. 1.2 - Click the link on the login page to Register. 1.3 - Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an Interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 - You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk.

About the buyer

Address

Broadcasting House, Portland Place
London
W1A 1AA
England

Email

steven.letham@bbc.co.uk