Published date: 7 July 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Industrial control software package - 48150000
Location of contract
KW14 7TZ
Value of contract
£60,000 to £90,000
Procurement reference
20210707133039-3510
Published date
7 July 2021
Closing date
29 July 2021
Closing time
12pm
Contract start date
1 September 2021
Contract end date
31 August 2024
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The scope of services for this contract includes the following activities:
Maintenance Services
The Consultant shall:
• Provide and update technical documentation for the system
• Maintain and manage the renewal of the annual licensing (on behalf of the Employer) required for operating the following software from May 2022 until contract end:
o Filemaker Pro (Server and Employer)
o MBS FileMaker Plugin (20 seats)
o MSB Plug-In - Server
o LibXL Windows
o 360Works MirrorSync (10 seats)
• Proactively maintain the current application and installation via remote access to a virtual server owned by the Employer to ensure efficient operation and data storage.
• Resolve any issues or defects reported by the Employer
• Ensure security updates and upgrades are applied in a timely manner to protect the integrity of the system
• Rectify and action any security defects that are identified through proactive vulnerability scanning and system health checks
• Have and maintain development and online mapping servers held under the Consultant's control.
Support Services
The Consultant shall:
• Provide a technical capability to ensure that the system is always functioning correctly and resolve issues promptly.
• Provide a telephone/video conference support service to resolve operator issues
• Provide a dedicated support contact for urgent issues
• Provide an incident handling procedure including an escalation process
• Provide a quarterly/annually report on the incidents that have been raised and status of resolution, adherence to service level agreement below.
• Ensure all support services are responded to within 4 hours and resolved within 2 day as the agreed SLA
Development Services
The Consultant shall
• Develop new processes, as directed by the Employer, to increase the functionality and scope of the system
• Develop improvements to the existing system, as directed by the Employer.
• Follow change control procedures as specified and documented by the Consultant to maintain the integrity of the system
• Provide a quarterly/annual report on the system changes within that period and the time spent on delivering these development changes.
• Develop based on secure software standards, provide assurance of adherence
• Develop testing cycle to ensure stability and erroneous code does not impact on the availability and security of the system
More information
About the buyer
Contact name
Emma Gordon
Address
D2003
Dounreay
Thurso
KW14 7TZ
SCT
Telephone
+44 1847802632
Website
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Closing: 29 July 2021, 12pm
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