Published date: 25 July 2017
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Financial and insurance services - 66000000
Location of contract
Any region
Value of contract
£0
Procurement reference
tender_149518/599254
Published date
25 July 2017
Closing date
23 August 2017
Contract start date
1 July 2018
Contract end date
31 March 2023
Contract type
Service contract
Procedure type
Other:
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service).
The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value.
The Strategic Partner will be responsible for:
• Service Management Services
• Support Services
• Deposit Services
• Non Deposit Services
FSCS may during the life of the contract require the Service Provider to provide the following Optional Services:
• Insurance Provision Services;
• Identification and Verification Tool;
• Portfolio Management Tool
• Physical Storage
• Default Investigation Services
• Thematic Issues Resolution
The full description can be obtained from the OJEU notice
More information
Additional text
-
Information on the value of the contract can be obtained from the tender documents.
FSCS intends to use an eTendering system for this process. To express interest and access the content. - Click the 'Express Interest' button at the top of the page. - to view the relevant documents please follow the steps below: 1. Register your company on FSCS eTendering portal (this is only required once) - Browse to the eTendering Portal https://fscs.bravosolution.co.uk/web/login.html and click the link to register - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the Market Sounding - Login to the portal with the username/password - Click the 'ITTs Open To All Suppliers' link. (This opportunity is open to any registered supplier) - Click on the relevant PQQ i.e.FSCS 301 End to End Claims Handling Services'
About the buyer
Address
10th Floor, Beaufort House, 15 St Botolph Street
London
EC3A 7QU
England
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Closing: 23 August 2017
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