Published date: 17 July 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 August 2024, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

England

Value of contract

£0 to £162,000

Procurement reference

GREENCH-DN733258-69773212

Published date

17 July 2024

Closing date

16 August 2024

Closing time

12pm

Contract start date

30 November 2024

Contract end date

31 July 2029

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows:

• Finding a home (applications and lettings).
• Repairs reporting, diagnostics and appointments including compliance visits such as gas.
• Estates management, including proactive communications at block or scheme level.
• Contact and case management e.g. complaints, ASB, Damp & Mould.
• Tenancy management e.g. tenancy breaches, tenancy reviews and succession.
• Payments, including rents, service charges and arrears management.

2. Project Objectives
• Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond.
• Improve customer satisfaction by providing intuitive and user-friendly digital interfaces.
• Enhance operational efficiency by automating processes and reducing manual intervention.
• Enable better data collection and analysis for improved decision-making and customer insights.
• Ensure compliance with industry standards and data protection regulations.

About the buyer

Contact name

Angela Corsan

Address

Eastlight House
Charter Way
Braintree
CM77 8FG
England

Telephone

+44 3301280330

Email

procurement@eastlighthomes.co.uk

Website

http://www.eastlighthomes.org.uk