Published date: 12 April 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.


Closing: 17 May 2024, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£222,484

Procurement reference

DCC001-DN719323-68444165

Published date

12 April 2024

Closing date

17 May 2024

Closing time

12pm

Contract start date

1 July 2024

Contract end date

30 June 2033

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Council and partners are always striving to deliver excellent services to customers from first point of contact to the conclusion of service delivery. It recognises that online information and advice, in many instances, has become customer's first choice when looking for information about the services available to them. The growing demand for reliable and comprehensive information is needed to improve customer experience, meet our statutory obligations, and support people in communities across County Durham to help themselves and each other

The Council are looking to procure a system where two of the existing directories relating to Childrens and Adults information can be consolidated into one platform. This platform should also support co-production with partners to support engagement from the various communities the Council supports. The Council is looking for a Commercial-off-the-Shelf (COTS) solution to meet their needs.

The Council is looking to combine two existing directories into one comprehensive solution, at minimum, the new platform should contain the functionality available in these directories:
• Family Information Services: http://www.countydurhamfamilies.info/kb5/durham/fsd/home.page
• Locate: https://www.durhamlocate.org.uk/

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

MacKenzie Heath

Address

County Hall
Durham
DH1 5UL
England

Telephone

+44 3000264859

Email

mackenzie.heath@durham.gov.uk

Website

http://www.durham.gov.uk